LEGAL

Reviews & Ratings Policy

Last updated: September 10, 2026

This document is provided for product and operational clarity. It has not yet undergone formal legal review and should not be relied on as legal advice — it is not a certified or fully compliant legal document. It will be reviewed by qualified counsel before production launch, and content is subject to change.

Rules for the customer-authored reviews shown on designer studio pages.

How reviews work on HRUNA

Reviews on HRUNA are written by customers about a specific completed project — a customer can leave one review per project, once that project is marked completed. A review includes a rating and written text, and is shown publicly on the reviewed designer's studio page.

Reviews are permanent once submitted — there is currently no way to edit or delete a review after posting. There is no designer-to-customer review system.

What we expect from a review

Reviews should reflect your genuine experience with that specific project.
Reviews must relate to an actual HRUNA project or interaction.
No fake reviews.
No review manipulation, including coordinated review campaigns.
No incentivized dishonest reviews.
No harassment directed at the designer or anyone else.
No sharing of personal or private information in a review.
No threats or retaliation.
No impersonation.

Moderation

Since reviews are currently immutable and there's no in-app “report a review” button, if a review violates this policy, contact Contact Support and a HRUNA administrator can review it — see Reporting, Complaints & Disputes for the current process.

Questions or concerns?

Visit the Help Center or Contact Support.